Customer support
Tier 1–3 support across email, chat, voice and social. Trained on your product, integrated into your tools.
- Omnichannel
- 24/7 coverage
- Zendesk, Intercom, Freshdesk
BPO services
Business operations, elevated. elevated
Premium business-process outsourcing engineered with technology, automation, and exceptional people. 24/7 coverage, enterprise SLAs.
0+
Agents on call
0%
CSAT score
0+
Languages
0K+
Tickets handled / mo
Capabilities
Outsourced operations, in-sourced quality.
Back-office operations
Data entry, claims processing, order management, KYC review. Quality-checked, SLA-bound.
- Data ops
- Order processing
- KYC & verification
Sales & lead qualification
SDR teams that qualify inbound, run outbound sequences, and book meetings on your calendar.
- Inbound qualification
- Outbound prospecting
- CRM hygiene
Revenue operations
Quote-to-cash, billing operations, collections, churn-reduction calls. Revenue protection at scale.
- Quote-to-cash
- Collections
- Win-back campaigns
AI-augmented ops
Humans + LLMs working together. Faster triage, smarter routing, agent-assist that boosts CSAT and reduces AHT.
- Agent-assist AI
- Auto-triage
- Knowledge-base ops
Compliance & QA
ISO 27001, SOC 2, HIPAA, GDPR ready. Call recording, screen capture, monitored agents, audit trails.
- SOC 2 / HIPAA / GDPR
- Recorded interactions
- QA scoring
Onboarding
Stand up a team in two weeks.
- 01
Scope
Volumes, channels, hours, SLAs. Tooling assessed.
- 02
Recruit
Hand-picked agents for your industry and tone.
- 03
Train
Product training, role-plays, certification before live.
- 04
Launch
Pilot week, daily syncs, calibration.
- 05
Optimize
QA scoring, coaching, monthly business reviews.
FAQ
Common questions.
How fast can you ramp up a team?
Pilot pods (3–5 agents) typically go live in 2–3 weeks. Large teams (25+) scale over 6–8 weeks with phased rollouts.
What languages do you support?
English, Hindi, Telugu, Tamil, Spanish, French, German, Arabic and more on request. Native & near-native fluency.
How is pricing structured?
Per-seat (FTE) for dedicated teams, or per-transaction for back-office work. Volume tiers for high-throughput operations.
Do agents work in our tools?
Yes — agents log into your CRM, ticketing system, and internal tools. Access is provisioned and audited.
What about data security?
Air-gapped workstations, SOC 2 Type II controls, encrypted channels, NDAs, screen recording. Compliance-ready for regulated industries.
Can you handle US/UK time zones?
Yes — we run 24/7 shifts. Common configurations: US daytime via India night shift, or follow-the-sun across multiple geos.
Need a team that scales?
Discovery call — team proposal within 5 business days.